Support for Brainiac

We want you to have the best possible experience while testing your wits. If you encounter issues, please review the information below.

 

Frequently Asked Questions (FAQs)

Q: Why does the app require an internet connection?

A: Brainiac fetches its trivia and riddle content in real-time from external databases. Without an active internet connection, the app cannot retrieve the data necessary to populate the Trivia or Riddles screens.

 

Q: Is my progress saved if I exit the app?

A: No. Brainiac does not utilize local storage for game sessions. If you navigate away from the current game or close the application, the session is reset, and you will need to initiate a new game when you return.

 

Q: Why are there no questions for my chosen category?

A: Some categories in the trivia section may have limited question pools in the external database. If you see an alert indicating "No Trivia Available," try selecting a different category or adjusting the difficulty level.

 

Troubleshooting Steps

    1. Check Connection: Ensure your Wi-Fi or Cellular Data is enabled.
    2. Restart the App: If the UI becomes unresponsive or a network request fails, fully close the app and relaunch it.
    3. Update: Ensure you are running the latest version of the app from the App Store.

 

Contact Us

If your issue is not resolved by the FAQ or troubleshooting steps, please reach out to our support team.